Making complex projects feel seamless.

The challenge: Coordinators were rebuilding plans from scratch, and too many handoffs slowed delivery.

My approach: Mapped the full delivery process, made owners and dependencies clear, built a repeatable template and training, then helped streamline handoffs into a 30-day workflow.

What changed: Coordinators had a reliable starting point for managing 10–15 clients at once, and the 30-day delivery process became our new department standard.

I make sure work is clear before it enters a sprint, dependencies are visible, and blockers get to the right people early.

The challenge: Website leads were being captured, but connecting those leads to actual closed business was a missing piece.

My approach: Helped configure and test webhooks and form-to-CRM data flows for systems including PestPac and SA5, documented issues, worked with Product and Development on fixes, and retested the experience from submission through delivery.

What changed: ClosedLoop tracking was delivered across roughly 60 clients, with a repeatable implementation and support process for the team.

The challenge: Growing project volume and new products meant teammates needed consistent instructions and clearer expectations.

My approach: Created the Sprint Playbook, project coordination SOPs, subsite launch guidance and cross-team training. I also mentor coordinators and help clarify intake requirements before delivery begins.

What changed: Teammates had shared workflows they could follow, rather than needing to reinvent the process or depend on one person's knowledge.

The challenge: Coordinators were spending time manually gathering zip codes for each client's service areas.

My approach: Built a guided Claude skill to gather service-area zip codes for the website's local page routing, while making the steps repeatable for the team.

What changed: Coordinator setup time for this task was cut in half.

The challenge: A launch isn't ready just because the website looks finished. The technology behind forms, calls and lead delivery also has to work.

My approach: Coordinate with developers, product partners and outside vendors on PestPac and SA5 (Service Assistant 5) CRM integration workflows, API and lead-submission data flow, CallTrackingMetrics setups, AI lead qualification trials, and DNS and hosting readiness. Test and document issues before handoff.

What it shows: I can translate across technical and nontechnical teams, keep dependencies visible and make sure details don't get lost before go-live.